Clear answers before we get to work

A clear description of the problem is more useful than a finished specification. Share what is not working, who it affects, what you have tried, any deadlines and the result you want. Existing research, analytics, brand files and technical access can come later.

You do not need to diagnose that alone. Tell us what needs work in the contact form. We will determine whether the best starting point is development, marketing, workflow improvement or a short discovery engagement that spans more than one area.

Yes. We can improve an existing site, app, store, campaign stack, CRM or reporting setup. We are comfortable joining an internal team, working alongside another specialist or owning a defined workstream end to end.

We work best with small and mid-sized organisations that have a meaningful problem, access to the people who understand it and the willingness to measure whether the work helped. We can support both new initiatives and established operations.

Timing depends on scope, access and decision speed. A focused audit or setup may take a few weeks; a new product or larger transformation can take several months. Your proposal will include phases, review points, dependencies and a realistic target window.

We review the context and reply within one business day. If there is a likely fit, we arrange a short discovery call. You then receive a written recommendation covering scope, deliverables, timing, responsibilities and commercial terms before any work begins.

Every active client receives a portal with project status, milestones, updates and invoices. We also agree a communication rhythm appropriate to the engagement, usually combining written updates with focused review calls.

Yes, when new information makes a change worthwhile. We make the trade-off explicit: replace an existing priority, extend the timeline or approve an additional scope. Nothing material is added silently.

Focused builds can use a fixed project fee, while ongoing optimisation and delivery use a monthly engagement. Complex or uncertain work may begin with a paid discovery phase. The proposal states what is included, payment timing and how changes are handled.

Third-party costs such as hosting, paid-media spend, premium software, app-store fees and usage-based services are normally paid directly by you and listed separately from our fees. We identify expected costs before approval wherever possible.

The due date and payment schedule appear in your proposal and invoice. Project work is commonly split across agreed milestones; ongoing work is billed on a recurring schedule. You can see invoice status in the client portal.

Terms depend on the type and stage of the engagement. Review the refund policy for the general framework; your signed proposal takes precedence where it contains engagement-specific terms.

Once the agreed fees are paid, you own the custom deliverables created for your engagement, subject to third-party licences and any reusable tools identified in the agreement. We place production accounts in your organisation wherever practical.

That is part of the job. We favour maintainable systems, sensible permissions and documentation over unnecessary dependence. Handover and training are included where your team will operate the result.

We include a defined stabilisation period for launch issues. Ongoing maintenance, optimisation, campaigns and feature delivery can continue through a monthly engagement with agreed priorities and response expectations.

We use least-privilege access, separate environments, secure secret storage and role-based controls. Sensitive credentials should be shared through an agreed secure channel—not ordinary email or the contact form.

Your project contact receives portal credentials when the engagement is created. The portal is for active clients and is not created automatically when you submit an enquiry.

The portal shows your project status, milestones, recent updates, invoices and account details. Access is limited to the client record associated with your sign-in.

Check that you are using the email address invited to the project. If the problem continues, email hello@theforge.ng from that address and include the company and project name. Never send your password.